Immersive Experience Welcomer Vienna

IKONO is an innovative concept that is revolutionizing the leisure industry through the creation of unique, immersive experiences shaped by people across Europe. 

IKONO is an immersive journey that combines art, play, and the unexpected where people are diving into eclectic worlds that invite them to self-discovery and shared experiences. Is a place to bring up the imagination and unleash free-form creativity while remaining in the city.

With seven locations in Madrid, Rome, Barcelona,  Budapest, Vienna, Copenhagen, and now Berlin, we are rapidly expanding, so you’ll find IKONO in the heart of major cities across Europe (and beyond).

YOUR MISSION

The Welcomer at IKONO Vienna is the first point of contact for visitors, responsible for attracting passersby, selling tickets, and guiding guests through entry procedures. They create a warm, welcoming atmosphere, greet visitors, provide information about the experience, and handle ticket inquiries and directions. Their enthusiasm, strong communication skills, and customer service experience ensure visitors feel informed and excited about their visit.

YOUR RESPONSIBILITIES

• Welcome visitors with a smile and a friendly attitude. 

• Provide information about the experience and museum hours. Using the speech given to this porpoise 

• Guide visitors through entry procedures and ticket sales. 

• Sell tickets and organize customers according to reservations or walk-in visitors. 

• Answer questions and help as needed. 

• Maintain knowledge of museum galleries, artists, etc.

• Ensure a clean and tidy environment in the entry area. 

• Collaborate with other team members to ensure a smooth visitor experience. 

YOU BRING

• A warm and friendly attitude, as a welcomer you’ll be greeting visitors with a smile and creating a positive first impression. Demonstrating enthusiasm for welcoming visitors and representing the museum positively to enhance the overall visitor experience. 

• Strong communication skills for effectively welcoming visitors, providing information about the experience and assisting with inquiries. 

• Attention to detail is necessary for maintaining clean and organized the welcoming area, ensuring visitors feel welcomed and comfortable. 

• Ability to prioritize tasks effectively is important for managing visitor flow and inquiries efficiently.  

• Flexibility, the Welcomer should be able to adapt to a dynamic and busy environment, handling various tasks and situations as they arise. 

REQUIREMENTS

• Fluency in English and German (minimum level required B2). Any other European languages would be a plus. 

• Experience and knowledge of customer service, for understanding visitor needs and ensuring their satisfaction. 

WE OFFER

• A part-time position in our Team.
• Pleasant and International work environment, within a dynamic team.
• Plenty of opportunities for development and personal growth.
• Excellent work location at Mariahilfer Straße 54, in the touristic heart of Vienna.

What to expect in the hiring process?

- An initial interview with our Recruitment team

- A meeting with the Store Manager/Launch Team

At IKONO, we believe in fostering a collaborative, dynamic, and inclusive environment where everyone feels valued and respected.

Our purpose: to unlock people's artistic playful side, empowering them to tap into their limitless creativity.

Our values: Ci penso io (I’ll handle it), There’s always a way, Create with kindness, and Live your legend, it's all about initiative, optimism, empathy and collaboration, and fulfilling your potential.

Apply now with your CV in English and join us in shaping unforgettable experiences and creating lasting memories together!