Immersive Experience Welcomer Madrid

IKONO is an innovative concept that is revolutionizing the leisure industry through the creation of unique, immersive experiences shaped by people across Europe. 

IKONO is an immersive journey that combines art, play, and the unexpected where people are diving into eclectic worlds that invite them to self-discovery and shared experiences. Is a place to bring up the imagination and unleash free-form creativity while remaining in the city.

With seven locations in Madrid, Rome, Barcelona,  Budapest, Vienna, Copenhagen, and now Berlin, we are rapidly expanding, so you’ll find IKONO in the heart of major cities across Europe (and beyond).

YOUR MISSION

The Welcomer at IKONO Madrid is the first point of contact for visitors, responsible for attracting passersby, selling tickets, and guiding guests through entry procedures. They create a warm, welcoming atmosphere, greet visitors, provide information about the experience, and handle ticket inquiries and directions. Their enthusiasm, strong communication skills, and customer service experience ensure visitors feel informed and excited about their visit.

WHAT YOU WILL DO

• Welcome visitors with a smile and a friendly attitude. 

• Provide information about the experience and museum hours. Using the speech given to this porpoise 

• Guide visitors through entry procedures and ticket sales. 

• Sell tickets and organize customers according to reservations or walk-in visitors. 

• Answer questions and help as needed. 

• Maintain knowledge of museum galleries, artists, etc.

• Ensure a clean and tidy environment in the entry area. 

• Collaborate with other team members to ensure a smooth visitor experience. 

WHAT MAKES YOU STAND OUT 

• A warm and friendly attitude, as a welcomer you’ll be greeting visitors with a smile and creating a positive first impression. Demonstrating enthusiasm for welcoming visitors and representing the museum positively to enhance the overall visitor experience. 

• Strong communication skills for effectively welcoming visitors, providing information about the experience and assisting with inquiries. 

• Attention to detail is necessary for maintaining clean and organized the welcoming area, ensuring visitors feel welcomed and comfortable. 

• Ability to prioritize tasks effectively is important for managing visitor flow and inquiries efficiently.  

• Flexibility, the Welcomer should be able to adapt to a dynamic and busy environment, handling various tasks and situations as they arise. 
• You are a proactive and highly organized person, with strong attention to detail. 
• You are a Champion of IKONO values:

- “Ci penso io” – “I’ll take care of it”. You enthusiastically do what needs to be done. 

- “There is always a way”. You stay positive and look for creative solutions when obstacles arise. 

- “Create with kindness”. While you take your job seriously, you find time and space to show empathy and help your colleagues along the way. 

- “Live your legend”. You are eager to fulfill your personal potential within IKONO. 

YOU BRING

• Prior experience and knowledge in customer service.
• Proficient in cash handling.
• Fluency in English and Spanish, minimum level fluent-upper B2.

WE OFFER

📈 A part-time position in our Team.

💪🏽 Development and support! If you're committed, ambitious and willing to learn we will provide you with the skills you need to live your legend in our company!  

🌎 A pleasant and International work environment, within a dynamic team with freedom to act.  

🎯 An excellent work location in the touristic heart of Madrid.

What to expect in the hiring process?

- An initial interview with the Store Manager

- A meeting with the Recruitment Team.

At IKONO, we believe in fostering a collaborative, dynamic, and inclusive environment where everyone feels valued and respected. 

Apply now with your CV in English and join us in shaping unforgettable experiences and creating lasting memories together!