Immersive Experience Staff/Guide Madrid (Internship)

Hi there! We’re IKONO, an innovative concept that is revolutionizing the leisure industry through the creation of unique, immersive experiences shaped by people across Europe.  

IKONO is an immersive journey that combines art, play, and the unexpected where people are diving into eclectic worlds that invite them to self-discovery and shared experiences. Is a place to bring up the imagination and unleash free-form creativity while remaining in the city.  

With seven locations in Madrid, Rome, Barcelona,  Budapest, Vienna, Copenhagen, and Berlin, we are rapidly expanding, so you’ll find IKONO in the heart of major cities across Europe (and beyond). 

YOUR MISSION

As an Ikonic Staff member, you play a key role in ensuring our customers' satisfaction. With your intuitive understanding, you anticipate their needs even before they realize them. Supported by your Store Manager, you expertly match those needs with the right products and services. Your primary goal is to warmly welcome and assist gallery visitors, ensuring a high-quality experience for everyone. 

WHAT YOU’LL DO 

• Welcoming customers with a friendly smile! 

• Helping guests with ticket purchases. 

• Handling reservations on our website and through our ticket partners. 

• Taking care of the cash register. 

• Being the friendly face at the museum store stand and keeping it well-stocked. 

• Guiding visitors through the route and sharing details of the experience. 

• Providing support to enhance the overall experience. 

• Responding to customer questions and concerns via email or phone calls. 

• Taking care of repairs and maintenance to keep our spaces in top shape. 

• Ensuring the exhibition is always in a perfect state for our visitors. 

WHAT MAKES YOU STAND OUT 

• Strong verbal and written communication skills. 

• Resilient in handling daily challenges. 

• Collaborative team player. 

• Ability to provide clear and concise explanations. 

• Capable of assisting in setting up exhibitions. 

• Attention to detail in all tasks. 

• Able to perform actions such as bending over or lifting things. 

• A responsible attitude, is friendly and polite. 

• Demonstrate tremendous passion and energy for your work. 

• Able to adapt to flexible schedules. 
• You are proactive and highly organized, with a keen eye for detail. 
• You embody IKONO values: 

“Ci penso io” – You take ownership and get things done. 

“There is always a way” – You remain positive and creative when facing challenges. 

“Create with kindness” – You show empathy and kindness to your colleagues. 

“Live your legend” – You strive to reach your full potential at IKONO. 

YOU BRING 

• Prior experience and knowledge in customer service is a plus.
• Fluency in English and Spanish, minimum level fluent-upper B2. 
• A part-time position of 20h in our Team.

WE OFFER

• Pleasant and International work environment, within a dynamic team.
• Plenty of opportunities for development and personal growth
• Excellent work location at C/Sánchez Bustillo, in the touristic heart of Madrid.

What to expect in the hiring process?

- An initial interview with our Store Manager.

- A meeting with our Recruitment Team.

At IKONO, we believe in fostering a collaborative, dynamic, and inclusive environment where everyone feels valued and respected.

Apply now with your CV in English and join us in shaping unforgettable experiences and creating lasting memories together!