Immersive Experience Staff/Guide Madrid

IKONO is an innovative concept that is revolutionizing the leisure industry through the creation of unique, immersive experiences shaped by people across Europe. 

IKONO is an immersive journey that combines art, play, and the unexpected where people are diving into eclectic worlds that invite them to self-discovery and shared experiences. Is a place to bring up the imagination and unleash free-form creativity while remaining in the city. 

With six locations in Madrid, Rome, Barcelona,  Budapest, Vienna, and Copenhagen, we are rapidly expanding, so you’ll find IKONO in the heart of major cities across Europe (and beyond).

YOUR MISSION

As an Ikonic Staff member, you play a key role in ensuring our customers' satisfaction. With your intuitive understanding, you anticipate their needs even before they realize them. Supported by your Store Manager, you expertly match those needs with the right products and services. Your primary goal is to warmly welcome and assist gallery visitors, ensuring a high-quality experience for everyone.

YOUR RESPONSIBILITIES

1. Welcoming customers with a friendly smile!
2. Helping guests with ticket purchases.
3. Handling reservations on our website and through our ticket partners.
4. Taking care of the cash register.
5. Being the friendly face at the museum store stand and keeping it well-stocked.
6. Guiding visitors through the route and sharing details of the experience.
7. Providing support to enhance the overall experience.
8. Responding to customer questions and concerns via email or phone calls.
9. Taking care of repairs and maintenance to keep our spaces in top shape.
10. Ensuring the exhibition is always in a perfect state for our visitors.

YOU BRING

1. Strong verbal and written communication skills. 
2. Resilient in handling daily challenges. 
3. Collaborative team player. 
4. Ability to provide clear and concise explanations. 
5. Capable of assisting in setting up exhibitions. 
6. Attention to detail in all tasks. 
7. Able to perform actions such as bending over or lifting things. 
8. A responsible attitude, you're friendly and polite. 
9. Demonstrate tremendous passion and energy for your work. 
10. Able to adapt to flexible schedules. 

NICE TO HAVE

• Prior experience and knowledge in customer service.
• Proficient in cash handling.
• Fluency in English and Spanish, minimum level fluent-upper B2. 

WE OFFER

1. A part-time position of 20h in our Team.
2. This is a temporary contract from November until January.
3. Pleasant and International work environment, within a dynamic team.
4. Plenty of opportunities for development and personal growth.
5. Excellent work location at C/Sánchez Bustillo, in the touristic heart of Madrid.

What to expect in the hiring process?

- An initial interview with our Recruitment team.

- A meeting with our Store Manager.

At IKONO, we believe in fostering a collaborative, dynamic, and inclusive environment where everyone feels valued and respected.

Our purpose: to unlock people's artistic playful side, empowering them to tap into their limitless creativity.

Our values: Ci penso io (I’ll handle it), There’s always a way, Create with kindness, and Live your legend, it's all about initiative, optimism, empathy and collaboration, and fulfilling your potential.

Apply now with your CV in English and join us in shaping unforgettable experiences and creating lasting memories together!