Assistant Store Manager - Madrid

Hi there! We’re IKONO, an innovative concept that is revolutionizing the leisure industry through the creation of unique, immersive experiences shaped by people across Europe.  

IKONO is an immersive journey that combines art, play, and the unexpected where people are diving into eclectic worlds that invite them to self-discovery and shared experiences. Is a place to bring up the imagination and unleash free-form creativity while remaining in the city.  

With seven locations in Madrid, Rome, Barcelona, Budapest, Vienna, Copenhagen, and Berlin, we are rapidly expanding, so you’ll find IKONO in the heart of major cities across Europe (and beyond). 

YOUR MISSION 

The IKONO Assistant Store Manager is responsible for supporting the functions of the Store Manager. Your mission is to oversee the daily operations of an IKONO store museum and ensure that it runs smoothly and efficiently. As an Assistant Store Manager, you’re responsible for ensuring that customer needs are met, complaints are resolved and service is prompt and efficient. You’ll ensure that all products and displays are merchandised effectively to maximize sales and profitability. You will play a pivotal role in supporting the efficient operation and management of the museum. You will assist in leading and motivating the team to achieve visitors targets, deliver exceptional customer service and maintain the overall performance. 

WHAT YOU’LL DO 

• Make the staff schedules month by month, organize vacations, medical leaves and eventualities.  

• Ensure the perfect maintenance of the premises: control the good condition of the materials and the correct cleaning of both the space and the ball pool.  

• Incident management on a daily basis.  

• Inventory control from a physical and cost point of view, including: verification of order reception, control of inventory movements and control of stock valuation.  

• Monitor and ensure the performance of employees, as well as ensure their welfare and growth improvements within the company if suitable/relevant.  

• Supervise and train staff to ensure excellent customer service and visitors satisfaction. 

• Handling reservations and logistics of incoming visitors to the establishment.  

• Identify operational deficiencies and implement improvement plans.  

• Support in recruitment processes.  

• Handling of venue cash to ensure proper flow of cash operations (cash in, cash out, cash change, cash out).  

• Constant communication with the administration department, sending invoices and expense control.  

• Analyze visitors’ data, customer feedback and other relevant metrics to identify trends, opportunities and areas for improvement. 

• Collaborate with the Store Manager to present regular reports and develop action plants and strategies to optimize museum performance and achive business objectives. 

WHAT MAKES YOU STAND OUT

• Strong verbal and written communication skills, with the ability to effectively lead, motivate and coach a diverse team.  
• Resilient in handling daily challenges. 
• Collaborative team player. 
• Attention to detail in all tasks. 
• Able to adapt to flexible schedules: Flexibility to work evenings, weekends and holidays as required by the needs of the business.  
• You embody IKONO values:

“Ci penso io” – You take ownership and get things done.

“There is always a way” – You remain positive and creative when facing challenges.

“Create with kindness” – You show empathy and kindness to your colleagues.

“Live your legend” – You strive to reach your full potential at IKONO.

YOU BRING 

• Proved experience in business (management, human resources). 

• 2 years’ experience in an excellent customer service environment (retail, hospitality, restauration, entertainment and/or travel industries). 

• Team Management experience. 

• Fluent in English and Spanish is a must (min C1). 

WE OFFER 

📈 The chance to be part of IKONO’s innovative and rapidly growing project. 

💪 Development and growth opportunities - we support your ambition and learning journey! 

🌍 A collaborative, international work environment with a dynamic team. 

🎯 A central Madrid location, in the vibrant heart of the city. 

What to expect in the hiring process? 

- An initial interview with our Recruitment team. 

- A technical interview with our hiring manager.

- A business case stage to learn more about you, professionally speaking. 

At IKONO, we are committed to fostering a collaborative, inclusive, and dynamic environment where all employees feel valued and respected. 

Apply now with your CV in English, and help us create unforgettable experiences!